We hope that you are delighted with your purchase from Giftvenue However, if you would like to return any items or your if your purchase is unsuitable (*certain restrictions apply), we are happy to provide a refund or exchange assuming that the goods are still in their original packaging and in a fully resaleable condition. To receive a refund you must return the goods to us within 14 days of delivery

Goods must be returned with your packing slip to the address below.
Mail order returns, Giftvenue, 36 Abbey Street, Ennis, Co Clare.
All goods returned must be in a perfect and saleable condition with original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund will be affected.

If returning by post, the parcel and its contents are your responsibility until they are received at our address. The cost of returning the goods is at your expense. This does not affect your statutory rights.
We recommend using a registered postal service and retaining the proof of postage as we may require signed proof of delivery. Giftvenue is not responsible for returned goods being lost or damaged in transit.

If returning goods to one of our Stores, you will need to have a copy of the delivery docket that accompanies the shipment. Without a copy of your delivery docket, we are unfortunately not able to accept any returns in the stores.

* Restrictions - we are unable to offer a refund or exchange on special orders or personalized products (unless the mistake is by an agent of Giftvenue)
Please note that your original delivery charges will not be refunded.

Damaged/Faulty Goods
In the unlikely event that your order arrives damaged, please email sales@giftvenue.com or call us on (353) 65 6867891 immediately. Damaged deliveries must be notified within one week of delivery.
We will then arrange for a collection of the goods and organise a replacement to be sent out to you at the earliest opportunity. In some instances you will be asked to post the delivery back to us & in turn you will be given a full refund on these postal charges.

Refunds

Refunds can only be offered onto the original card that was used for payment.